Terms and Studio Policy
Please read the important information below.
All clients must complete the following and bring to their session:
- Model Release. Please click HERE to download. Please bring completed and signed form with you to your session.
- Policy Form. Please click HERE to download. Please read in its entirety and bring signed form to your session.
- Coupons, Special Offer Cards and Emails, and Gift Cards MUST be brought to your session. Offers and coupons cannot be combined. One per session only.
Please read the following policies as outlined below.
The studio is open Monday through Friday from 9am-2pm. Appointments for sessions and viewings are held during those times. Weekend and evening appointments are not available.
While we understand that things do happen that sometimes cannot be helped, it is important for the studio to maintain its schedule as accurately as possible as I do not allow clients to wait while a session is in progress as each session is kept private. Please call as early as possible to notifiy the studio that you will be late. Unfortunately, anything over 30 minutes past your start time may result in a reduced session time, or possibly the need to reschedule, incurring a full session fee, so please leave early and allow time for traffic, etc.
Additionally, no-shows (no calls or attempts to reach out to studio informing you cannot make it) will forfeit your session fee and require an entire new session fee to rebook.
If your child or anyone in your party is sick, please call immediately to reschedule your appointment. Due to the immunocompromised state of newborns, the studio maintains a strict policy regarding illness to ensure the safety of my tinest little clients. There is no penalty or rescheduling fee due to illness. Children who are brought to the studio who are obviously ill (sneezing, coughing, runny nose, fever, etc.) will not be able to attend the session or be in the studio, so you will be asked to reschedule your appointment.
With the exception of Newborn sesssions, all purchases are made via a-la-cart and there is no minimum. Newborn sessions require a minimum purchase of the newborn starter package. Detailed information about this can be found on the Sessions & Pricing > Newborns page on the website. In addition, due to both the custom nature of photographic items and downloadable nature of digital files, there are no returns to these products unless damaged. Remakes of albums or other custom products besides prints and canvas will only occur if the studio is responsible for an error in spelling, or omission of a photograph(s) or wording. Albums will have some cropping to the photos and layouts are at the discretion of the photographer and will not be remade due to this custom feature.
Policy Regarding Young Children at the Studio
As a mother of two teenage children, I know all too well the energry level and curiosity of young children. And while I always encourage them to be themselves, it is very important that a parent is with each child who is at the studio at all times. Safety is my number one priority here so I must maintain strict guidlines to ensure my wee client's safety. There are very hot lights, non-child proofed outlets, and large items and props that can potentially injure a child who is left alone to explore. Additionally, newborn items etc. are cleaned and santized and we try to maintain that environment for our babies, so touching with little hands can potentially spread germs. Also, young curious hands arent aware of the fragility or cost of things that look fun to play with, so unfortunately if there is breakage to any item, you will be billed for the full replacement value and must be paid at time of breakage. Failure to do so will delay the release of your session's photos and you may risk forfeitting your session fee and photos.
Lastly, to maintain a clean and heathly environment, snacks and drinks are not allowed in the shooting areas and allowed in the waiting room only during specified times. Please save snacks for breaks or for the end of the session as most children will want to keep the pretzel bag or cheerio cup and it will wind up appearing in your photographs.
Session times are approximate but do follow some important guidelines.
For Newborn Sessions: Newborn sessions can take anywhere from 1 1/2 to 3 hours, depending on the baby. Babies are not rushed during sessions and I follow their timeline and rhythm to ensure they are happy, comfortable and unaware. Should a newborn (very rare, but does happen) fail to settle after 3 hours, we will discuss if a rescheduling needs to take place. If a rescheduling is required, a 50% session fee will be due.
For Child and Family Sessions: Child and family sessions range between 45 minutes to an hour and a half, depending on your children. Some children can get through an entire session quickly while others require some acclimation and breaks to feel comfortable. Extentions of session time can be added at time of session and is an additional $75 per half hour. Additionally, if a child (3 months and up) is upset and cannot fully settle within a reasonable amount of time (typically a half hour or so), we will discuss rescheduling. While this is a very rare occurrance, it is not fair to a child who is feeling unsettled and upset to force them to pose and be 'on'. A 50% rescheduling fee will apply to all reshoots.
Image Count and Pose Guarantee
Unless otherwise noted, most sessions will produce 20 final retouched images from the session. Although our goal is to ensure that your child is happy, comfortable and enjoys their session, regarding child and family sessions, due to the unpredictable nature of children, Captured By Renee photography cannot guarantee a final image count or guarantee poses. Additionally, if a child (3 months and up) is upset and cannot fully settle within a reasonable amount of time (typically a half hour or so), we will discuss rescheduling. While this is a very rare occurrance, it is not fair to a child who is feeling unsettled and upset to force them to pose and be 'on'. A 50% rescheduling fee will apply to all reshoots.
Lastly, your final image set is selected from the very best of each scene and theme and is at the discretion of the photographer. Discarded files, RAW files, unedited files etc. will not be made available.
All session include medium level retouching, meaning marks, blemishes, stretch marks, skin flaking and acne etc. are significantly reduced or completely removed, depending the ara of the body. Skin tones are evened out, skin is smoothed and evened and you are made to look your best without the 'air brush' look. Any additional retouching (i.e. tattoo removal. glasses removal or glass glare removal, fixing or changing hair, body modifications including but not limited to slimming, additional acne or blemish modifications and head swaps are billed at $15 per photo, per instance.